Avantages
They empower their sales staff (who double as cashiers) to offer a customer a lower price when an item is damaged or beginning to look older than other items. They trust their judgment on the amount of discount offered so that the sales person most familiar with the issue can offer a discount that most fits in order retain a customer instead of losing them by hassling them with an inflexible attitude over something relatively small like many other companies do. The trust they show their sales staff makes the employee gain a sense of ownership in the company and want to represent it well by treating the customer with fairness and respect.
Inconvénients
The company claims they pay top wages to their employees but they do not adjust the wage amounts to fit what a good wage is in the particular area in which the store is located. Being paid $__/hour may be a good wage in Texas but in California it is very low due to the high cost of living.