I worked for 1 yr 8 month in an incredibly stressful environment. Due to insufficient training, what I learned was through highly stressful on the job training. The pay is insufficient given the level of complexity of the assignments (solving problems for corporations, huge and small) Further, due to the extremely excessive caseload most Support Engineers are unable to keep up with their work AND follow ALL processes, which are updated with little to no notice. If you find new work and are unable to provide the full 2 weeks notice, their policy is to state you are not re-hirable, even if you were referred to by your management as one of your top performers. If they make a promise to pay you a bonus for a job well don by a certain date and then renege on their promise, like a commitment to provide bonuses for doing a good job, (I was originally promised a bonus of more than $500 on 22 Oct 21) their expectation is for you to be understanding. They only increase annual wages for about 1 in 4 or 5 persons annually. This year I received a raise of 27 cents/hour to $18.27/hour, or roughly a 1.5% raise. A month later, when they finally raised wages for the site, due to a LOT of pressure from employees, the new starting pay for Support Engineers rose to $18.50. My wage was also raised to $18.50, so my raise was essentially erased. Finally, now that I am getting a better job, I'm being told the $500+ bonus I was promised will not be paid to me at all. Their benefits plan (premium only) isn't bad, but it's super expensive (about $650/month for employee and 2 kids), which is a LOT considering total monthly pay is typically $2,960 before taxes are taken out. Some of the workers are very helpful, but only because they understand your pain because they are suffering the same pain. Management, even front line supervisors, have consumed too much of the metaphorical Kool-Aid. They are trying way too hard to convince us that a call center with more than 60% annual turn over and all of the afore mentioned issues, is a great place to work. However, they had no issue spending several million dollars on a new building.
