SWO - Avis employé Inside Sales SoftwareOne

Hi - Firstly we are very grateful for your feedback - thank you. However, I am assuming from the mention of 401K that you are part of our US organization - unfortunately this makes your comments super frustrating to read as we have been investing heavily into the Inside Sales (CCOE) organization from every angle and it's obvious your are not feeling this. The US Leadership is committed to upskilling and increasing the capability of the Inside Sales group - we are doing as much as we can to remove transactional tasks so the CCOE teams can provide more value to customers, I can only say that this take a little time so I apologise if we lost you before the change has taken effect. In the future we see the CCOE as a primary customer interface in the markets so we HAVE to continue to invest. Equally, I would never condone the style of behavior you outline from the BDM community - it goes against several of our values - so if you ever have the chance or time, I would love for you to write to Neil, Kevin or even me to give some more concrete feedback so we can review and improve. Unfortunately I do disagree with you on EBITDA - every employee has an impact here (from direct influence over productivity right the way through to sensible use of resources and time) and we fundamentally believe that if we work together we can will make a bigger impact, hence the regional set up. I know it does not suit everyone so I trust that you have found a great platform for your talents now. Thank you again for the time you did invest with us and I wish you the very best in your future. John.