There are better places. - Avis employé Customer Service Representative ScriptPro

The family who owns ScriptPro along with others in upper management play favorites and being a favorite has its advantages. Advantages to look forward to include: Great pay! No need to be qualified! No need to do your job! You can throw your weight around at those that don't know the family personally and play "Who Wants To Be a Manager"! Promotions that make other employees scratch their heads! Zero accountability and the enjoyment of having the ability to pass blame onto others! Immunity from firings and layoffs! Benefits: My insurance was over $600 a month for family coverage. Many have quit ScriptPro because they can't afford it. When I first started pay was ridiculously uneven. Someone who has been at ScriptPro for 3 years could be making $42k while a brand new straight out of college individual could be hired on making $45. Be careful when negotiating as they would pay you minimum wage if they could. From what I have been told by others still working at ScriptPro is they now have pay bands which may have leveled everything some. Retirement was fair and they also had the occasional profit sharing. When we did get raises they were poor, and even worse the top 10 performer would be getting maybe .5% better versus a bottom 10 performer. No incentive to do well because of that. Layoffs and firings are completely mysterious in nature. We will get an email about how awesome we are doing this year then magically 3 or 4 people from a group will get let go or be mysteriously fired for performance issues even though they have never been written up. As a result many are walking on egg shells hoping to not be the next one. Miscellaneous: The culture of the departments is one against the other always. Usually Customer service gets blamed for everything yet ScriptPro pimps customer service to all of the new pharmacies about how awesome we are. If you are one of the coveted individuals with DOD access good luck ever leaving your position. Management hinders your career growth greatly because they know if all of their good workers went to other departments they would have to maybe lift a finger for once and be inconvenienced for a change.The entire culture of ScriptPro is very gossipy and juvenile. The few years I was there it started off good but I quickly saw the lack of promotions, good raises, hypocrisy and lies.