Scan Shipping, pretty good but room for improvement - Avis employé Export Account Representative/Business Development Scan-Group

Executive management has vision and maintains regular venues for communication. The company is growing --- but oh those growing pains! My experience was primarily as a contributor to the claims department. This review is limited to that area. Claims processing system was updated during my tenure which allowed more accurate and effective reporting. I am an independent self-starter and that was a definite asset in fulfilling my daily tasks.

Growth spurt makes for challenges for the outdated processes. Claims management could use great improvements in frequent and clear communication, regular competency assessments, training and consistent corrective action plans . Morale was low when I was there- partly perhaps due to cliques with some managers/supervisors. There is inconsistent understanding of basic claim terminology and definitions, i.e: contractual obligations, benefit classification, coding, appeals and related adjudication codes. My unit was not included in staff meetings- which can add confusion and delays in a production environment. Our team did not recieve timely responses from management for requests for direction or clarification. Multiple Emails for repetitive issues were not replied to.

Loving coworkers made the day go by quickly.

Health care wasn't the greatest. Long hours overworked.