STCU

Pros & Cons - Avis employé Contact Center Representative STCU

4,0

27 août 2024

Recommande

Approbation du PDG

Perspective commerciale

Avantages

Supportive Management and environment, ability to move to other roles and Job shadow other departments. Can work remote once 85% adherence is met on a consistent basis for several months in a row in the office.

Inconvénients

High Stress, constantly need to meet adherence goals and performance metrics. Verification and attention to detail is extremely important, you cannot mess up can lead to immediate termination. System Challenges, outdated and slow can be frustrating as well as phones, system outages. Can slow down ability to provide excellent service and so a lot of people just don't. Pressure to perform, the focus on metrics and adherence to always perform at a high level everyday can be exhausting. Strict adherence to schedule can limit flexibility, VERY rigid work experience.

Réponse de STCU

Thank you for sharing your experience with us. We're glad you found value in our supportive environment and growth opportunities. We appreciate your feedback on streamlining processes and balancing workloads, and we’ll make sure to pass along your insights. Thank you for your contributions, and we wish you the best in your future endeavors.

Pros & Cons - Avis employé Contact Center Representative STCU

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