Feedback - Avis employé Customer Success Manager (CSM) Reputation

2,0
9 oct. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Remote work opportunities. Hybrid schedule with two days in office.

Inconvénients

Lack of direction, product innovation and platform stability. Communication issues throughout the organization.

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Réponse de Reputation
1y
Thank you for taking the time to share your feedback. We appreciate your recognition of the remote work opportunities and hybrid schedule, as flexibility is something we prioritize to support our employees’ work-life balance. We regret that you experienced issues with direction, product innovation, and platform stability. These are critical areas, and we are always focused on enhancing our products and internal processes. Communication is also something we take seriously--we've been working to create more cohesive communication across the organization through a variety of ways including consistent global all hands meetings, office hours with Joe, and increased transparency. Your feedback is valuable and helps us in our ongoing efforts to make positive changes. We appreciate the time you spent with us and wish you the best in your future endeavors.

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5,0
7 nov. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great management, lots of resources to ensure success in your role.

Inconvénients

It can be difficult for cross-department collaboration with everyone being in different time zones.

2,0
13 mai 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Inconvénients

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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