Fired today due to lack of product knowledge - Avis employé Customer Service Representative RACV

1,0
7 mai 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Teams are great, some floorsupport are great.

Inconvénients

No progression after graduation, after 12 weeks. Need to grasp scripting

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Réponse de RACV
1y
We really appreciate you taking the time to share your feedback and being so open with us. We want our people to feel supported throughout their journey with us and understand we don’t always get things right. We take your feedback on board on how we can do better.

Découvrez plus d’avis sur RACV

4,0
9 mars 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

RACV pays well, offers generous employee discounts across its insurance and leisure products, and is financially stable with a genuine respect for work-life balance. As with most organisations, your experience will ultimately hinge on your division leader and direct manager. The majority of senior leaders are smart, respectful, and genuinely care about their teams — though a minority will put their own ambitions ahead of the people they're supposed to serve.

Inconvénients

Like many large organisations, RACV's scale comes with real constraints. High overheads, accumulated tech debt, and rooms full of 50+ stakeholders can make innovation feel like swimming upstream. Decision-making is slow, and with senior leaders holding strong opinions, employees can find it easier to follow orders than fight for new ideas. Resources naturally flow toward the top organisational priorities — which means some parts of the business are left to make do with less.

5,0
11 mai 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Free gym - Modern city office with coffee machines etc. - Supportive environment - Flexible working (3 days in office) - Good benefits

Inconvénients

- Red tape/slow processes - 0% BAC policy

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