This is a small company where there is very little continuity in the kinds of projects undertaken and most interactions with upper management are negative. The company values are whatever the CEO says today, which is informed by who he's trying to sell a project to today, because he's also the only person doing sales in any meaningful way. None of the findings from improvements to the development process are taken seriously with respect to the kinds of projects that should be sold. Upper management could not be more out of touch with the company if they were perpetually on vacation.