Great people, substantially lower pay than competitors, very boring and redundant work. - Avis employé Senior Claims Representative Progressive Insurance

3,0
2 juin 2023
Recommande
Approbation du PDG
Perspective commerciale

Avantages

My immediate team and co workers were awesome. 24 hour PTO approval, shift slides, and shift swaps were amazing. Job security - this is the hardest company to get fired from.

Inconvénients

Pay. I was hired at a base of $45k - 1 year later they bumped me up to $50k because they were having such high turn over (employees leaving to competitors). Come 2023 new hires were brought in at a start of $55k. The gainshare bonus everyone raved about was only about $5k. Split into 2 payments and taxed twice, a whopping extra $416 a month. Advancement is great if you only want to work claims or claims related departments for the rest of your life. You only work 6 or 7 different types of claim - doing about 12 a day M-W and then 9 or 10 T-F. Very bland, repetitive, high volume. You really have to work hard all week just to make sure Monday doesn't overwhelm you. Other than that there was no purpose or satisfaction I got from it. All-in-All if this is your first corporate job its great. If you've worked anywhere else and actually have made good money before it is not worth it. I got hired with State Farm a month after resigning and was hired at $70k a year.

Découvrez plus d’avis sur Progressive Insurance

5,0
1 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work life balance is decent

Inconvénients

Management can be overbearing with the micromanagement

5,0
22 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Inconvénients

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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