Postcode Lottery

Customer journey agent - Avis employé Customer Experience Agents Postcode Lottery

1,0

26 avr. 2017

Recommande

Approbation du PDG

Perspective commerciale

Avantages

Hardly any... but I have to write a minimum of 20 words! Horrible people work for this company. They are unethical and nasty

Inconvénients

The management are inept, useless and childish. Easily the worst job I have ever had! Pressure from management to sell lottery tickets to elderly and unemployed people. Constant outbound calling, harassing previous players and persuading players to stay when they can't afford to.

1,0

9 juil. 2017

Employé (anonyme)

Recommande

Approbation du PDG

Perspective commerciale

Avantages

- Good salary - Good Pension - Good company days out (two days a year) - Good product to sell - Excellent charitable work that the company undertakes and staff can volunteer at a charity a day a year

Inconvénients

- Lack of clear communication and focus within the department, difficult to know what to focus on work wise in a given week. Also relates to getting the monthly bonus as this depends on saying specific things in a call which often change without proper briefings. - Break, Lunch and toilet breaks are timed and staff are constantly informed to keep them low (no chat at the water cooler) - Compulsory overtime with time in lieu given instead of time and a half pay. - Unsociable shift patterns - Constant pressure to sell, retain and cold call - Disciplinary for being ill more than 3 times a year - Excessive layers of management who have tick box exercises for staff feedback and often communicate in a disrespectful manner

Réponse de Postcode Lottery

Thank you for taking the time to submit your review. We’re sorry to hear your comments around working within our Customer Experience department, especially when so many of our team members have provided such fantastic feedback about being a part of the team and communications within it – that’s part of the reason why they voted us one of The Sunday Times Best Small Companies to Work For in 2016. We see from your review that you are a current team member here at People’s Postcode Lottery. We would really appreciate it if you would feedback your concerns to your line manager or the HR team so we can do our best to address them with you personally. Please don’t feel that you would have to discuss this review in order to do so. If not, please be assured your feedback has been passed on in its anonymous form to our HR team, who always welcome feedback from team members to ensure People’s Postcode Lottery is a great place to work.

Customer journey agent - Avis employé Customer Experience Agents Postcode Lottery

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