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      OpenTable

      Fait partie de Booking Holdings

      Employeur impliqué

      Avis sur OpenTable

      Clunky and disorganized but well intended - Avis employé Customer Service Representative OpenTable

      3,0
      30 mars 2017
      Customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Playful environment, good people, a true sense of comradery, attractive and modern office space, nice kitchen and lounge area. Good benefits and PTO program. I feel more valued here than I have at any other call center I've worked at and certainly more at my last job. There is minimal push to hit prefixed stats, so it's quality before quantity, which is refreshing.

      Inconvénients

      Grossly underpaid for the level of technical expertise and vast and varied system knowledge required. The "top down" management style creates more problems than it can solve. Departments do not seem to be educated on what the others departments do. Some departments have no appreciation for the people (ie, look down upon) on the front line at the call center. Certain programs are just broken and need a make over. Only a couple of supervisors have experience with OpenTable, thus leaving the rest unable to support and up-train their team adequately. Likewise, training is provided by a good guy, but who has minimal exposure and experience with the products. The opportunities to excel in new endeavors or roles seem shrouded at best.

      avatar
      Réponse de OpenTable
      9y
      Your candor is invaluable to our growth and I appreciate your feedback. As we continue growing our Denver contact center, we aim to refine and improve our training programs to be as effective as possible. Thank you for taking the time to share your thoughts with us.

      Découvrez plus d’avis sur OpenTable

      5,0
      2 mars 2026
      Product manager
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Great place to work - really good work life balance and culture.

      Inconvénients

      Not much to say, everything is good

      1,0
      5 juin 2026
      Marketing
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      * It's a great brand * Great partners * Decent product with strong distribution

      Inconvénients

      * Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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      Recherches associées: Offres d’emploi chez OpenTable | Salaires chez OpenTable | Avantages sociaux chez OpenTable | Entretiens chez OpenTable
      Avis sur OpenTableAvis pour Customer Service Representative chez OpenTableAvis sur OpenTable