Contact Center Gilbert, AZ - Avis employé Contact Center Agent MAPFRE Insurance

The contact center supervisors and managers are so out of touch with their employees. Regularly, the supervisors are the most gossipy and hardest people to work with. What makes things worse is that not one of the supervisors can perform the daily tasks of their employees. How do you expect to lead in an area where you have no experience nor functionality other than to make sure that time cards are kept up to date?