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      Lands' End

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      Avis sur Lands' End

      Could be great.... - Avis employé Customer Care Specialist Lands' End

      3,0
      19 févr. 2021
      Customer care specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Flex schedule for night work, pay is okay, professional learnings offered and encouraged to sign up for, the customer base is awesome, remote

      Inconvénients

      Not transparent about the requirements for metrics during training, mandatory "on-call" shifts even if they do not need you, the dialer that is sent to your cell phone via text comes across as indecipherable jibberish, very demanding/complex internal system to learn and ultimately penalized for using the department to help you navigate a call as this will always increase your call time with a customer, no coaching until after peak season. Constant fear of looming job loss if your numbers do not meet the expectations you didn't know were even there until after weeks of learning and working at LandsEnd.

      avatar
      Réponse de Lands' End
      5y
      Thank you for taking time to share your experience. We are working on plans to update our customer care system to make it more user friendly. We take your concerns very seriously and will share them with our Customer Care team, as we are always looking for ways to improve.

      Découvrez plus d’avis sur Lands' End

      5,0
      20 avr. 2026
      Intern
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Good Work Culture Great people

      Inconvénients

      Very very very very manual systems

      avatar
      Réponse de Lands' End
      1mo
      Thank you for sharing your experience. We’re glad our people and culture have made a positive impression, and we appreciate your feedback on our systems. We’re actively modernizing tools and processes to better support day-to-day work.
      3,0
      27 juin 2026
      Packaging
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      No Drama, Helpful and friendly Leads, generally pleasant coworkers. Easy tasks. Nice schedule. Free Gym included

      Inconvénients

      Outdated Facilities, sometimes stressfully fast paced, Overall fairly bleak workplace.

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      Recherches associées: Offres d’emploi chez Lands' End | Salaires chez Lands' End | Avantages sociaux chez Lands' End | Entretiens chez Lands' End
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