Toxic environment with unrealistic expectations and favoritism - Avis employé Employé (anonyme) KatKin

Pet friendly office. Decent learning budget if you use it.

Founders are total narcissists. One CEO in particular micromanages employees within an inch of their lives, to the point of insisting that everybody uses the same acronyms. Forces employees to join long, pointless meetings without any clear goal, where the most minute of details is discussed constantly. Then turns around and wonders why people aren’t productive and makes them take the fall for bad business decisions. Culture is rotten to the core — as a company it claims to put customers first. Couldn’t be further from the truth — decisions like making it hard for people to cancel their subscription, by phoning up, are regularly discussed. History of hiring and promoting people who are great at posturing, with near to zero experience of working at e commerce companies. If you have any amount of self esteem and want career progression, avoid this place.

- The product genuinely makes a difference. Many people joined because they believed in its positive impact on cats’ health, and there are plenty of real customer stories that make the mission feel meaningful. - There are some very talented, thoughtful people across the business. Working with people who care deeply about the product and customers can be genuinely inspiring. - The office location is great, especially for anyone who enjoys being in the centre of Tech and Creative in London. - Benefits are decent, including private healthcare.

- The company has lost much of the energy and openness that made it feel exciting in the first place. Over time, decision-making has become highly centralised, with limited trust or autonomy given to teams. - There is a strong expectation that people will deliver quickly and to a very high standard, but the environment often does not give people the space, clarity or stability needed to do that well. - Too much time is spent in meetings that seem designed to create alignment, but often end without clear decisions or meaningful progress. This leaves less time for focused, thoughtful execution. - Challenging decisions can be difficult. Healthy disagreement is not always welcomed, and people can feel pressured to support decisions they do not believe are right. - Career development feels limited. There are layers of management, but not always clear progression, coaching or investment in people’s growth. - The biggest concern of mine is that the company seems to have become more focused on short-term commercial outcomes than on evolving the product, improving the customer experience, or making the offering more accessible. For a company with such a strong original mission, that is sad to see.