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      IPowerWeb

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      Avis sur IPowerWeb

      A great employer headed in the wrong direction - Avis employé Technical Support IPowerWeb

      4,0
      17 juil. 2009
      Technical support
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      The company has extremely flexible work schedules, which makes it great for local college students. The low level managers recognized talent and promoted smart techs. This led to an efficient higher-level support team.

      Inconvénients

      Upper level management moved support into a model of sales-support. There really has never been a worse idea than trying to upsell to angry people who don't feel like they got their money's worth from you in the first place. It's one thing to recognize the sales of techs when they were necessary to solve a problem, but letting go of techs who are good problem solvers who didn't meet a sales quota is a poor business decision. Ultimately, the quality of the support team suffered, and employee churn in the support department accelerated.

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      5,0
      9 juin 2021
      Employé (anonyme)
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      It is a good place to learn the technology.

      Inconvénients

      Call center jobs have the same cons.

      3,0
      27 oct. 2009
      A sweat shop for techies and salespeople
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Very comfortable environment, 3 weeks time off, benefits right away, great people, very positive environment. Nice convenient location, you can for the most part choose your shift. There are opportunities for advancement because it's kind of a stopping point on the way to another job for most people. If you enjoy sales you can be promoted in as little as 3 months. I have learned a lot and I learn something new every day. The secret is you are not just working for IPower, but also 20 small hosting companies.

      Inconvénients

      Commission for technical support and sales is below par. There are opportunities for advancement because it's kind of a stopping point on the way to another job for most people. Technical people are not as valued as sales people. It's the only technical support environment I've worked in where you are encouraged to sell more than actually solve a problem. This would be ok, if the commissions were worth the effort.

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      Recherches associées: Offres d’emploi chez IPowerWeb | Salaires chez IPowerWeb | Avantages sociaux chez IPowerWeb | Entretiens chez IPowerWeb
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