Avantages
Most coworkers are nice to a fault and will bend over backwards to help you. Customer Care in particular are some of the hardest working people you'll ever work with. Many managers are great to work for. Current senior management is compassionate and seems genuinely interested in turning the company around.
Inconvénients
The business has no solid identity since maybe 2013. It was bought and sold three times since then. Each owner started seemingly promising initiatives that were either abandoned or failed catastrophically. Every acquisition resulted in multiple layoffs and turmoil. Almost all activity in the last few years has revolved around getting work out the door for existing clients, often at a financial loss, and not innovating or improving staff or products. The company is running extremely lean, and most pay is subpar for the region. Management has repeatedly brought up across-the-board pay increases since 2016 or so but they never happen. Raises as basic as cost-of-living increases hadn't happened for years. As of 2020 there were major structural problems that seemed impossible to fix, starting with years of unprofitability and stagnant growth. I have to assume most people left are either oblivious to the issues or stuck. Complacency and cynicism run deep throughout the organization.