Another crappy call center job - Avis employé Call Center Representative Connections Call Center

This was an easy training experience and it helped home my customer service skills.

The client I worked for was already more than 6 months behind with customer issues and it was up to the Customer Service Reps to de-escalate an already toxic situation, that is still ongoing.

You get to work, live & play in a gorgeous, coastal rainforest. Plenty of training manuals, quizzes and cheat-sheets provided so I never felt that I had to guess on my own. When I left, they had recently upgraded to comfy chairs so staff could work long hours without getting back pain. The supervisors and owners are super friendly and care about you. When my partner was lost in the woods, the chief supervisor was very very kind and jumped to action to call search and rescue. I didn't own a car at the time - so she drove me to the hospital and allowed me to get off my shift early as she could tell I was very anxious. You get a lovely present + bonus at the end of the year. Pay: Pay does increase with experience and length of stay. Hours: It is shift work, do it changes. Some people don't like that, but for those are flexible & participate int he mountain culture - this works out great! Trails are empty at 11am on a Monday morning!! Lunch: It is true that you don't get lunch breaks - but to be fair, when you are hired, the owner specifically gives you two options - either eat on the job & get paid or take a scheduled break for lunch and don't get paid/work extra time to round up to 8 work hours. On certain busy days, it does leave one to not have enough time to eat - but I am certain that if an employee brought this to Trish's attention - she would give that employee scheduled breaks. It worked fine for me - I ate in-between calls and during slower periods.

EMF exposure & Blue light exposure (not really a con, but unavoidable in any office setting): I wore blue light blockers (glasses) and emf shield headband to keep my health up.