Letter to the COO and Board - Avis employé Software Engineer CommerceIQ

I’m really enjoying my time at CIQ so far. The team has such a positive vibe, and everyone works together so well. It’s clear that the company is growing and improving, and I’m excited to be a part of it. The people here are genuinely nice, and I can feel that there's a lot of care put into creating a great environment. The interview process was also really smooth—effective and friendly. I’m thankful to the HR team for their efforts in coordinating everything.

A bit more clarity on the mission and vision would really help the field teams align even more with the company's overall goals.

Building to where the hockey puck is moving, innovating in a growing category. Lots of highly skilled, talented, and smart people

The company still operates with the dysfunction of an early-stage startup, except it now exists at a scale where that level of disorganization is far more damaging. Communication from senior leadership, HR, and some managers is inconsistent, opaque, and often reactive rather than proactive. Important decisions are made behind closed doors, which creates a culture of distrust rather than shared accountability. Leadership often prioritizes new initiatives over fixing obvious product, process, and service issues. There is a recurring tendency to downplay fundamental problems instead of addressing them directly, while teams closest to clients are left absorbing the consequences. The culture ultimately feels like one where client pressure outweighs internal support, and employees are expected to manage the fallout without meaningful backing from leadership. Compensation transparency is also lacking. Employees are often sold on upside through stock and bonus potential, but in practice those outcomes have barely materialized and are poorly communicated. Career growth can feel dependent on internal politics and perception rather than clear, well-managed performance expectations.