Do not go here for mental health help. do not work here if you expect to valued, respected, and paid a living wage. - Avis employé Patient Services Coordinator Chestnut Ridge Counseling SVC

First, I would like to thank you for letting us know of your concerns and frustrations, as routinely discussed, CRCSI has an open-door policy and are always happy to talk with employees regarding any concerns or ideas for improvement they may have. CRCSI has established several opportunities of advancement for growth within the Patient Services Coordinator (PSC) position, as indicated by your title in this review. We have established the PSC I, PSC II, PSC III, and we currently have a Patient Services Coordinator Lead Position posted with different levels of responsibilities and pay rates. CRCSI is extremely concerned and focused on the mental health needs of our clients. We are also very concerned and focused on the mental health of our employees, as well as the total overall wellness of our employees. However, we can appreciate where you may not understand the business side, and as an agency, we must also focus on making money. We do this by working with all levels of employees and managers to improve productivity and efficiency in all the programs we operate. When CRCSI makes money, we are then able to continue to provide the services that are so desperately needed in our community. In addition, when the agency makes money, we can look at giving an increase to employees’ wages, enhancing benefit options, and other things that make working at CRCSI so rewarding. We cannot compete with all other companies within the area however, we do attempt to compensate our employees equitably to similar organizations in the support of our agency mission to help individuals access and receive the treatment and support they need. We pay on average 97% of the premiums for employee medical premiums and pay for the full premium of some benefits to lessen the burden on employees. So, while it may seem like we only care about money, the money goes to paying staff, benefits, and ensuring that we can provide a safe place for you to work and a caring environment for clients to come and receive treatment. In addition, we want to make sure you are aware that CRCSI provides employees with a Free Employee Assistance Program (EAP) to help those employees who are struggling with their Mental Health needs or life stressors. Please see the Ridgeline or contact Human Resources if you would like a copy of the EAP flyer.