Been here quite some time, and I love it - Avis employé Employé (anonyme) Cascade Strategy

5,0
29 avr. 2023
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

We're on an incredible journey together to build something wonderful. There are highs, a few lows - but mostly a group of people who genuinely care about each other and the wider team.

Inconvénients

It can be tiring, and it can be intense, but that's all part of the ride.

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5,0
14 févr. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

Inconvénients

As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

1
3,0
30 août 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Work-life balance was great overall.

Inconvénients

Lack of training and low pay. A lot of miscommunication

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