Be prepared to be micromanaged on all levels, sometimes by more than one person at a time. If you try to implement a process be prepared to be shot down even if it's just to help the checks and balances or to better a process. You may be hired in to do one thing but be prepared to possibly do things that are very far from in line with your career goals. There are some that abuse PTO and get away with it while others are made to follow the rules implemented because of one person's abuse. It is very common to be chastised for making mistakes while in the learning process. Very unrealistic expectations. Benefits are okay, they do not provide employer paid life insurance (I don't believe they realize the tax break and the fact that they would end up benefiting from it) or 401K. Salary and hourly both must clock in and out and this seems to be the focus of the entire company. Democratic supporters, if you believe anything else, it is recommended that you do not apply or be able to keep your mouth shut when it comes to politics. They will be brought up in the office. Professionalism is hit or miss. They tend to let some get away with things while others are scrutinized. A LOT of non-stop gossip. Be prepared to either stick to yourself or be part of the gossip if you so much as smile and say hello to people. Management will hold meetings and tell everyone not to do this or there will be consequences but they are the worst at times and there is no follow through. Owner yells quite a bit and you can often hear him throughout the building. There are managers who are allowed to act however they please without consequences. One manager was offered a promotion and increase in pay yet is the least professional person I have ever come in contact with not to mention the constant complaints that people have about him. I believe the focus of daily function is often overshadowed by small things that should not be given attention such as dress code. At one time, certain things were not allowed due to management's preference and not truly unprofessional attire. The high turnover is primarily due to the lack of acknowledging employee worth. Not everyone is treated equally. Not much credit is given where due. I learned two completely different processes along with two new programs in just a few months but was expected to not make a single mistake. If a mistake was made, as opposed to letting me fix it and learn, it was fixed, I was reprimanded and told not to make that mistake again. The pay is not up to industry standard for a TPA. Adjusters make a decent draw but their pay works differently than administration. They grossly overpay some employees while others are not compensated very well. You are definitely treated according to pay grade. Really bad area to work, across from a school that may be closing and a neighborhood that is on the decline. Crime is on the rise in the area, there is a gate at the entrance, however, that does not keep all crime at bay.