Avis sur Airbnb | Glassdoor.be

Avis sur Airbnb

Dernière mise à jour : 22 janvier 2019
687 avis

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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
498 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « community organizer »

    StarStarStarStarStar
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Airbnb en contrat permanent

    Avantages

    les lieux sont magnifiques, les équipes très soudées, un vrai bonheur d'aller travailler

    Inconvénients

    problèmes de management, la culture de l'entreprise vous pousse a donner trop en étant mal manager


  2. « Heel leuk bedrijf met mega veel potentie »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Sales Manager - Amsterdam (Pays-Bas)
    Employé actuel - Sales Manager - Amsterdam (Pays-Bas)
    Recommande
    Point de vue positif

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    Jong ambitieus team met een gigantisch potentieel in de markt. Volledige ruimte voor eigen input en zeer goede doorgroei mogelijkheden

    Inconvénients

    Momenteel nog geen oudere ervaren managers, maar die worden as we speak aangenomen.

    Conseils à la direction

    Keep it going like this!

  3. « Great company to work for, limited options for promotion »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Experience Specialist - Dublin, Dublin (Irlande)
    Ancien employé - Customer Experience Specialist - Dublin, Dublin (Irlande)
    Recommande
    Point de vue positif
    Approuve le PDG

    J'ai travaillé chez Airbnb (Plus d'un an)

    Avantages

    Great atmosphere, better people.

    Inconvénients

    Many people with great experience and vision, but not many opportunities to promote internally.


  4. « Flexibility! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue neutre
    Désapprouve le PDG

    J'ai travaillé chez Airbnb en contrat permanent (Plus d'un an)

    Avantages

    People are the greatest asset the company could ever have.

    Inconvénients

    But obviously not everyone feels this ‘belonging-ness’ they emphasize so dearly.


  5. « Great Company with good value and people »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Program Manager
    Employé actuel - Program Manager
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps (Plus de 3 ans)

    Avantages

    Great culture. I really enjoy working here. People help each other grow and minimal politics.

    Inconvénients

    Ambiguity, tough to get things going for the long term, always resort to scrappy way of making things work.

    Conseils à la direction

    Invest in better managerial trainings will go a long way


  6. « Great founders and company values »

    StarStarStarStarStar
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps

    Avantages

    Lots of perks and smart and passionate colleagues

    Inconvénients

    Too many restructurings in a short time span


  7. Utile (16)

    « Working here over a year... »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - San Francisco, CA (États-Unis)
    Employé actuel - Employé anonyme - San Francisco, CA (États-Unis)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps (Plus d'un an)

    Avantages

    - Compensation: pays more than any other tech company (Google, FB, etc) PLUS new cash bonus PLUS can choose to take your equity refreshers (no cliff) in cash. They also bump everyone to above midpoint of the range, which is really kind and close any gaps for pay equity.

    - Business is doing really well: we're profitable, have money to invest in employees + new ventures, never worried about money. Not even having a round of funding for this far out is amazing.

    - Great benefits. Free airbnb credits (never expire), lots of PTO and time off, easy parking lot next to the building (they reimburse the price), free lyft credits, top notch food program, etc.

    - Management is honest about their pitfalls and is honest about fixing it. I appreciate this because they could sweep it under the rug.

    - We're heavily invested in our infrastructure as a 2019 focus. Even hired a CTO who has decades of infrastructure heavy lifting under his belt. Sweet!

    - People are really kind and helpful. Fairly rare. There are always going to be politics because people befriend eachother, but honestly you can set up a meeting with a director and they will help you resolve easily. As long as you speak out, people will listen.

    Inconvénients

    Typical growing pains for our size, honestly. For a long time, Airbnb was flat and you could grow your career quickly since the company was small. Now they're trying to add ways to grow your career and make it defined and achievable since there's not low hanging fruit from a flat org, which is good. There's also increased attrition for people who have been here 5-7+ years, but honestly I think fresh people who are excited and new have been better for my team personally. Many managers are also junior, but we've started to hire senior managers - my manager's manager has been doing a great job shaping and changing, which I appreciate.

    Conseils à la direction

    Get more senior managers rather than junior, it's been helping out. Check their participation rates and hapiness of their reports before hiring them though. Be more stringent on 1st time managers because it's dangerous. Can we have more conference rooms? :)

  8. Utile (1)

    « Overrated »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez Airbnb en contrat permanent (Plus de 3 ans)

    Avantages

    Great perks, travel opportunities, and you definitely benefit by being associated with the brand.

    Inconvénients

    The office politics, obvious favoritism, revolving door of bad ideas, and hyper-laser focus on growth, growth, growth are true disappointments and detrimental to the culture.


  9. « Recruiter »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Airbnb à plein temps

    Avantages

    Amazing culture and people, inspiring mission.

    Inconvénients

    Growing pains with hyper growth


  10. Utile (1)

    « Great company, Customer Support role has changed over the years. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Premium Support Team Customer Experience Agent - Portland, OR (États-Unis)
    Ancien employé - Premium Support Team Customer Experience Agent - Portland, OR (États-Unis)
    Approuve le PDG

    J'ai travaillé chez Airbnb en contrat permanent (Plus de 3 ans)

    Avantages

    -One of the best companies that I have ever worked for regarding their mission and desire to provide the best customer support while embracing ingenuity
    -You will work with some of the nicest people in the industry who are truly exceptional
    -Great benefits including free lunch and snacks, quarterly travel coupons
    -The CEO truly cares about what the company is doing and it's mission; he holds regular Q+As with employees and makes a visible effort to connect.

    Inconvénients

    -Pay is not that great, I started out at $18/hour and after 3 years at the company, I was only making $20.65 after being promoted
    - Little room for growth in role and lack of transparency with how employees receive raises. My lead could not or would not provide me with a direct answer or explanation as to why I was making significantly less than other employees at same SL.
    - Metrics can be unreasonable at times due to the nature of the work. You are expected to close X cases a day and maintain a certain NPS, along with other metrics, although you are usually handling mishandled, escalated cases from external support teams that can take days to close. You never know what kind of call/ticket you will get, if it will be a case that takes days to resolve, or if it will be a simple account questions. You are also expected to answer questions with little resources for you and silo-ed departments, with the company motto being 'build the plane as it takes off'.
    -Along with having to be compliant with 'call controls' just trying to stay afloat making your 14 cases, you will get pinged throughout the day asking if you can take over other mis-escalated cases. Even if you are overwhelmed with casework and know you don't have the bandwith to take these on, you will quickly lose favor with upper management if you don't.
    -Casework can be very stressful, and while the company does it's best with trying to offset this with a fantastic food program and seminars, it emotionally drains you. CX work is more of a mediation role.
    -Within the 3 years that I was there, it increasingly became more like a call center, with more micromanaging of your time within the call controls, breaks, etc. Ultimately, this work environment along with poor compensation and lack of upward mobility left me no choice but to accept another offer at a different company, which was one of the hardest and most bittersweet decisions that I ever have made career wise.

    Conseils à la direction

    Be more transparent with pay structures, realize that the nature of the casework is ambiguous and micromanage less. The company is growing exponentially but that doesn't mean that customer support has to turn in to just another call center.