Life at First Energy call center - Avis employé Customer Service Representative FirstEnergy

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

Decent compensation and benefits package. Pay is generally competitive for the market, and the benefits are adequate.

Leadership has fostered a culture of micromanagement and finger-pointing rather than collaboration and accountability. The company president has publicly conveyed a message that employees who are unhappy should simply leave, which reflects a concerning lack of interest in employee feedback and engagement. Employee satisfaction, work-life balance, and overall morale have noticeably declined over time. While financial performance appears strong, leadership seems more focused on satisfying investors and the board than addressing workplace culture and employee well-being.