If you are able to give a lot of your personal time to your job, then this job would be great for you! - Avis employé Customer Service Associate FirstEnergy

3,0
25 août 2012
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Very large company serving 6 different states, so there is definitely room for growth and job transfer if interested. Provides full comprehensive benefits package including company contributions to 401k, and tuition reimbursement. There is always work to do, a recession proof industry. Plenty of opportunity for overtime. Some departments offer 24 hour service availability and shift coverage.

Inconvénients

Customer service reps are REQUIRED to be on-call (24/7) for a total of 6 weeks out of each year. Start pay does not closely match the responsibilities of the position. High demand on personal time (even when NOT on call) if there is a major outage condition. Higher than normal turn-over in call center staffing. Monthly cost for benefits for a family is too expensive to acquire on pay offered.

Découvrez plus d’avis sur FirstEnergy

5,0
3 déc. 2025
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Inconvénients

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

1,0
2 juil. 2026
Employé (anonyme)
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Decent compensation and benefits package. Pay is generally competitive for the market, and the benefits are adequate.

Inconvénients

Leadership has fostered a culture of micromanagement and finger-pointing rather than collaboration and accountability. The company president has publicly conveyed a message that employees who are unhappy should simply leave, which reflects a concerning lack of interest in employee feedback and engagement. Employee satisfaction, work-life balance, and overall morale have noticeably declined over time. While financial performance appears strong, leadership seems more focused on satisfying investors and the board than addressing workplace culture and employee well-being.

2
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