A great place to start out if you don't have a lot of family obligations - Avis employé Customer Service Representative DISH

4,0
27 avr. 2011
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Lots of shifts available to choose from, including many non traditional shifts like four 10s and three 12s that give you a lot of flexibility. - Upper management actually listens to employee input and makes changes accordingly. Not only that, but changes are made quickly. - Dish is working hard to focus on customer service and putting their money where their mouth is. It's a business that backs their goals with immediate, tangible rewards and recognition. - An achievable bonus structure keeps you engaged and challenged on a day to day basis. - A big company with lots of opportunity to move around and/or move up; a great place to build experience. - Great, affordable dental plans, 401k contribution matching (up to $2500/yr), and tuition reimbursement (up to $2000/yr).

Inconvénients

- Irregular shift changes on short notice: shifts get cancelled during slow times with no opportunity to make up the hours, then during busy times, there is mandatory overtime. - You can ask three different people the same question regarding business policies and get three different answers. Communication is muddled, which is worrisome when your bonus depends on the accuracy of the answers you get. - Once your out of training, career development is on your own time. If you don't speak up, you may end up staying in the same job for a long time. - The medical benefits are expensive and don't provide very much coverage.

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5,0
26 févr. 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Great and flexible work supported my growth through college

Inconvénients

Honestly that the product we were selling wasn't the best value

avatar
Réponse de DISH
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
3,0
15 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Inconvénients

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
Réponse de DISH
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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