Thorntons (UK)

Inconvénients

Since being bought by Ferrero, the ethics of the place have changed a lot - more focus on ticking boxes and identikit shops than customer service or staff satisfaction.

Lack of communication - often would be told to do something by one member of staff, only to be told by another to do it a different way, sometimes within the same day. We would often get last-minute communications from Head Office about changeovers, or offers, which was very stressful.

Incentives have gone out the window - every so often there's a halfhearted attempt, and then they are forgotten. Very low morale.

Favouritism - if you are liked you are adored, if it comes around to being your turn to be disliked, you are barely spoken to. I saw this with a few different members of staff, including myself.

Senior sales and management were on pennies more than I was as a Sales Assistant, which is incredibly unfair.