Bureaux de Glassdoor à San Francisco | Glassdoor

San Francisco, CA (États-Unis) de Glassdoor

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Avis - Glassdoor à San Francisco, CA (États-Unis)

  • Utile (9)

    « Low Morale in Customer Success »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Diversité et inclusion
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Success Manager - San Francisco, CA (États-Unis)
    Ancien employé - Customer Success Manager - San Francisco, CA (États-Unis)
    Ne recommande pas
    Perspective négative
    Approuve le PDG

    J'ai travaillé chez Glassdoor à temps plein (Moins d'un an)

    Avantages

    1. Pay is good

    2. Able to work remotely

    3. Job isn't too difficult

    Inconvénients

    These cons are based on my personal experience at Glassdoor:

    1. Glassdoor pays employees based on the state that they live in, which I don't believe is an effective strategy. For example, all of California is considered "Tier 1", and all of Illinois is considered "Tier 2", regardless of where you live within the state. I did not see myself being at Glassdoor long-term once I realized that if I were to move, I would need to take a significant pay cut.

    2. When it comes to the relationship between Glassdoor and Indeed, Indeed is clearly in the driver's seat. It was annoying to constantly hear about Indeed being blamed for something Glassdoor couldn't do, or about Indeed systems, or about Indeed Sales and CS, etc. This definitely made me question the business outlook for Glassdoor.

    3. There is a blatant lack of racial diversity in leadership at Glassdoor (manager level and up). There are several CS teams that are almost completely made up of white people. This needs to change, and I believe it starts with hiring more racially diverse leaders.

    4. Glassdoor does not have the necessary data required to explicitly demonstrate a positive ROI to customers. This forces CS to resort to surface-level data points to attempt to show the value of Glassdoor and retain customers. Customers want to know how branding is helping them get more applies and hire more people, and as of now, Glassdoor is not able to clearly answer that question for their customers.

    5. There is a lack of flexibility in how CS can go about doing their job. When I was there, there was a "client engagement" metric, which pretty much forced everyone to try to have a zoom call with each of their clients to conduct a business review. The ultimate goal is to retain and grow revenue, and there are many ways to do that aside from having a business review over zoom, and this metric limited creativity and autonomy, forcing many CS reps to waste time creating decks for clients that did not need it.

    6. Morale is really low in CS and Account Management, and I believe that there will be a lot more people leaving in the near future.

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Photos chez Glassdoor à San Francisco, CA (États-Unis)

Glassdoor photo de : San Francisco Ugly Sweaters
Glassdoor photo de : Congrats to our runners!
Glassdoor photo de : Happy hour in the Presidio with the Blue Angels
Glassdoor photo de : GD Summer Intern Off-site
Glassdoor photo de : The bridge contingent coming from San Francisco on Bike to Work Day
Glassdoor photo de : Drag queen bingo at Glassdoor! June 2019. Happy pride!

Offres d'emploi chez Glassdoor à San Francisco, CA (États-Unis)

  • Glassdoor – San Francisco, CA
    Candidature simplifiée
    $ 111k-$ 228k(Esti. de Glassdoor)
    Il y a 15 jours 15 j
  • Glassdoor – San Francisco, CA
    Candidature simplifiée
    $ 48k-$ 98k(Esti. de Glassdoor)
    Il y a 19 jours 19 j
  • Glassdoor – San Francisco, CA
    Candidature simplifiée
    $ 72k-$ 137k(Esti. de Glassdoor)
    Il y a 27 jours 27 j

salaires Glassdoor San Francisco, CA (États-Unis)

Salaires en $ (USD)
Moyenne
Min.
Max.
21 salaires
$ 134 443 par an
$ 104k
$ 173k
$ 134 443 par an
$ 104k
$ 173k
$ 157 189 par an
$ 101k
$ 193k
$ 157 189 par an
$ 101k
$ 193k
$ 57 985 par an
$ 54k
$ 68k
$ 57 985 par an
$ 54k
$ 68k

Entretiens - Glassdoor à San Francisco, CA (États-Unis)

Expérience

Expérience
60%
13%
27%

Obtenir un entretien

Obtenir un entretien
62%
19%
14%
4
1

Difficulté

2,9
Moyenne

Difficulté

Difficile
Moyenne
Facile
  1.  

    Entretien pour Associate Product Analyst

    Employé anonyme - San Francisco, CA (États-Unis)
    Offre acceptée
    Expérience positive
    Difficulté moyenne

    Candidature

    J'ai postulé en ligne. Le processus a pris +2 mois. J'ai passé un entretien à Glassdoor (San Francisco, CA (États-Unis)) en septembre 2021.

    Entretien

    The process consisted of a first interview with the recruiter, then a technical assessment , then an interview with the hiring manager, and finally a homework analytics assignment which was reviewed in the last round of interviews which was with the hiring manager again and 4 other team members. The recruiter took me along the whole process, which lasted 2 months, helped me prepare for each step always with extreme transparency and support.

    Questions d'entretien d'embauche

    • What is your experience with Glassdoor?
      What are some areas that you would change/improve and how?
      Who do you see as Glassdoor's competitor and what are our/their competitive advantages?
      How would you address a user's alert or complaint about an error on Glassdoor?   Répondre à cette question
Voir les entretiens d'embauche