Describe your work history and resume

- Tell me about your background. - Why did you decide to leave your job? Tell us about a time you failed to meet a customer's expectations. How did you handle it and what did you learn? - Describe a situation where you had to deal with an angry or abusive customer. How did you remain professional? - Tell us about a time you received critical feedback. How did you respond and implement changes? - Walk us through a time you had to go up and beyond for a customer, with a task that was outside of your responsibilities? Walk us through how you'd investigate and handle this. - Have you had any experience in Betting or Gambling / do you bet?