Somewhat lengthy and bureaucratic process - Phone interview with recruiter, 90 minute meeting with a variety of team leaders, onerous 10 page application with "Why do you want to work here?" essay, and testing. Process takes about a month. Recruiter was very professional. Seems to be a growing operation. Good benefit package. In person interview process a bit awkward - you get asked similar questions by 4-5 different mangers. Other than the vague "culture fit", one manager seemed to want a cheery customer service oriented person, another was very hard to read, still another seemed to value someone with the initiative to learn software processes. Office environment seems a bit sterile. Underlings work quietly in their cubes - managers are separated into their glass walled offices. Found the test requirement to be irritating. Have a college degree? -- It doesn't matter -- they still want you to solve logic problems (described as "Math" problems). Writing out responses to customer service scenarios was awkward. Evaluating personal communication skills should be more nuanced. Seem to be unsure of what they want -- Will ask about accounting knowledge, technical abilities, and SQL database abilities, - - but also had several managers quickly dismiss its relative importance. Will ask about handling common customer service scenarios the most. The job seems to be about handling your email and voice mail queue with efficiency and a cheerful attitude. Lack of accounting or technical ability is something they will work with. Why not just call the job customer service representative ?

Took about a month to hear back from initial application date. -Assessment was sent & completed before the recruiter screening -Recruiter screen -Panel interview -Notified they would like to move forward the following day & asked to fill background check paper work -Conditional offer letter the following day -Background check cleared -Offer letter & onboarding