The interviewer was remarkably welcoming and the entire process was fairly casual. The questions focused on customer experience history and were straightforward. Perhaps this was unique to the personality of the interview, but they were very conversational.

I applied online, I got a telephone call with a manager a few days later with simple questions about availability and right to work in the Uk. I then got an interview in person with the Area Manager in London. They asked me lot of examples about how to cope with a rude customer, how to work well in a team, which kind of standards I am used to follow etc.