Video interview, in person interview, and phone interview. Awkward doing the video but it was okay. They ask a series of questions during the video interview. I waited about a week and got a call from a recruiter who explained the job and scheduled a 1:1 interview.

The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.