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      Recherches associées: Avis sur Travelers | Offres d’emploi chez Travelers | Salaires chez Travelers | Avantages sociaux chez Travelers
      Entretiens chez TravelersEntretiens d’embauche pour Customer Service Representative chez TravelersEntretien chez Travelers


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      Entretien pour Customer Service Representative

      12 janv. 2016
      Candidat à l'entretien anonyme
      Houston, TX
      Aucune offre
      Expérience négative

      Candidature

      J'ai passé un entretien chez Travelers (Houston, TX)

      Entretien

      Applied online ,received email in few days to schedule phone screening .Passed phone screening , the person was very polite, professional and easy to conduct phone interview.Than got scheduled for skill test. Data entry is first , I did good (as she told me) compare to ones i was sitting next to, than 4 other tests on which I am sure i did great.All sections are easy and math is simple and can be done in 15 minutes.Tests are not difficult as you may think. After all attendants took a tests they started calling out people one by one. Than when its all started. I was left last and the person in the room told that person who supposed to give me results is possibly logging off for today ? Really? You think it's professional? who is leaving from work if it is their job ? I am sure she lied to me regarding that because they decided for some other reason not to pursue my candidate but they don't tell you they told me to call her tomorrow morning .Next morning i have email stating i did not pass one of the sections ? That is all really unprofessional and not qualify as a good company to do. If i did not pass you can tell me and show me the results. The other thing if this is such a great company to work for why they hiring so many positions ? Good luck to these who apply !!!
      6

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez Travelers

      Entretien pour Customer Service Representative

      4 févr. 2026
      Candidat à l'entretien anonyme
      Hartford, CT
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Travelers (Hartford, CT)

      Entretien

      Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have

      Questions d'entretien [1]

      Question 1

      What my favorite part about my last job was
      Répondre à cette question
      avatar
      Réponse de Travelers
      3mo
      Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.

      Entretien pour Customer Service Representative

      27 juin 2025
      Candidat à l'entretien anonyme
      Houston, TX
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Travelers (Houston, TX)

      Entretien

      The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.

      Questions d'entretien [1]

      Question 1

      Can you describe a time you turned an unhappy customer into a satisfied one?
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      15 janv. 2025
      Candidat à l'entretien anonyme
      Knoxville, TN
      Aucune offre
      Expérience neutre
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien chez Travelers (Knoxville, TN) en janv. 2025

      Entretien

      I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below

      Questions d'entretien [5]

      Question 1

      What do you know about Travelers Insurance ?
      Répondre à cette question

      Question 2

      Why do you want to work for Travelers?
      Répondre à cette question

      Question 3

      Tell me about a time you had a challenging time with a customer and what you did to resolve it?
      Répondre à cette question

      Question 4

      Tell me about a time you had to execute a certain action without supervisor approval and why you did / how you did it
      Répondre à cette question

      Question 5

      What would your supervisor recognize as your strengths and why / weaknesses and why?
      Répondre à cette question
      3

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