The interview process was over the phone in front of a panel of four interviewers. The interview felt scientific and impersonal. I was asked two sets of questions, the first general interview questions, and the second a set of "what would you do" job questions. I was struck by the negative nature of the questions, they were all about angry customers, bad experiences, and failures, leaving a bad taste in my mouth about the job duties. There was a math portion after the phone interview, which was basic standardized-test style problem solving.

I applied, when the job closed, it was 2 months before I was emailed for the interview. When interviewed it was on a Saturday, which i thought was weird, but come to find out that is the Social Security way.