J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Royal Caribbean Group (Springfield, OR) en déc. 2015
Entretien
It was a simple one on one interview with an HR representative. The interview lasted about 30 minutes. During the interview I was able to take a small tour of the building and see the call center floor. The process started with a simple typing test online after which I was able to sit with a representative and "side-jack" (listen to the representatives calls) for 30 minutes. After side-jacking, I interviewed with a the HR person in a small room.
Questions d'entretien [1]
Question 1
If a caller asks to speak to a supervisor but you have the information the caller needs, how would you assist the caller?
