Thank you for taking the time to share your thoughts, and we’re sorry you had a negative experience in our hiring process. We take all feedback seriously and are continuously working to improve candidate experience. Our assignments are designed to evaluate skills in a way that reflects the type of work done in the particular role at Reedsy. For our customer happiness role, all questions in the assignment are based on scenarios and information that is publicly available on the Reedsy platform. We don’t expect candidates to know any internal procedures -- the assignment is used to assess the candidate’s problem-solving skills and the clarity and quality of their communication. We want to reassure you that decisions are never based on personal preference -- the criteria we use to assess the answers is consistent, structured, and shared internally across the team. Also, we provide feedback with the intention of it being constructive, not diminishing. We’re sorry that this was not how it came across. We appreciate the time you invested in our hiring process and wish you all the best in any future endeavours.