It starts out with the application followed by an intensive assessment test. About 1-2 weeks later you receive an email to set up a phone interview. About a week later you do the phone interview. The level of difficulty depends on what recruiter you get. I had one from Colorado who was a total grump, then one from Florida who was awesome. I was offered a personal interview during the phone call. About 1-2 weeks later you have 2 face to face interviews and a shadowing where you sit with a rep and listen to their phone calls. Takes about 3-4 hours. I waited for nearly 45 minutes before somebody came out and got me for my interview. I received a call about 4 hours later that I got the job. From there I had to submit a background check. It was very intensive. I had to fax numerous documents often over and over again. This went on for about a month. Nobody ever got back to me so I showed up for my first day like my recruiter told me to only to be escorted out because my background check was never submitted. (I had already quit my job at this point) Another month later, I received an email from the recruiter telling me that they need the documents that I sent in to finish my background check. I told her I already submitted them a month prior. Then it turned it, it was a mistake on Progressives end and it was just a matter of submitting the background check. I was delayed 2 more months because there was no training classes. (Unemployed I remind you) finally, I got a call that I was to start work but I had to work the night shift because the original shift that I applied for was no longer available. The whole process was a complete nightmare chalked full of mistakes. The whole thing took 4 months from applying to starting.