I applied Feb 22. Feb 24th I received an email stating that I passed the assessment and will be contacted for a phone interview. I received an email, that allowed me to schedule a phone interview. I only had one choice. March 6th. I prepared by researching STAR questions. I basically wrote out some of the best scenarios and practiced how to answer them that touched everything that needed to be addressed. My phone interview was successful and i was scheduled for a face to face that day. I went to my face to face interview March 11, 2015. I was asked more star questions. I answered them to the best of my ability. My phone interviewer suggested I used more examples from my military experience, bc they want to hear more about that. So I did, but I'm not quite sure I was giving answers they wanted to hear, bc they kept digging for more by asking things like "how was that a bad experience" or "what was the outcome". I felt I was repeating alot, so I'm not sure if they missed a few things bc they were writting, which is absolutely fine, or if I wasn't explaining myself properly, which is a absolutely not fine. I was taken to the floor and listened to calls for 30 minutes. The calls were from customers and agents. The systems were easy to follow. I spoke with 2 supervisors. Both were friendly and very easy going. But im afraid I answered some interviewing questions wrong. Examples were hard to give bc I haven't worked in 3 years. I was told that I would recieve an answer in 48 hours. Overall, I had a nice experience. The atmosphere was great, and I look forward to becoming a progressive employee. Oh and I was emailed and completed the background check 3 days before my face to face interview.