Applied online and received email the next day to arrange a brief phone screening, along with a separate email with an assessment test. Typing speed, basic customer service questions, and computer usage. This went really well as the recruiter is very helpful in feeling you out and telling you what to expect/prep for at on site interview, which in my case was 3 days later. Met with a Talent Acquisition Coordinator, whom was very nice and down to earth, while maintaining enough formality to keep that "job interview" vibe. A bit of chat then right into the behavioral interview questions. "Describe a time you encountered a difficult co worker or team member and how did you handle it" stuff. Also, KNOW what PayPal does. At this point a on site interview is scheduled - they said "group", but I met with 2 Team managers at the same time, with no one else present. First a tour to show you the facility and perks, followed by both managers asking you questions in tandem. All behavioral, it is a bit unsettling as it goes from casual "normal" conversation during tour to the behavioral questions which is followed by silence as they write down your answers and take notes. When done they left the room, presumably to confer and decide. I was asked to remain and log in to my email to wait for a background check email to come through. I can only assume if they did not believe you were a good fit that you would not be asked to stay and the interview would be concluded prior. Before I left, I was asked which date of training class I would prefer and took that as a good sign. I received an offer by phone within 3 days from the original person from the first on site, which is nice, it shows they actually remember YOU and not just another applicant. Official email offer follows.