First theres a phone interview, in which they ask you general questions. Then theres a group interview (at least there was for me) in which they ask questions like, describe an experience when you had to do a task with no instructions. Then if you pass that, you are called to do a background check. Most likely, if you get the background check you'll get the job because doing the background check costs money and they don't do it for people they're not thinking of hiring. DEFINITELY talk about your love of sports. Even if you don't like sports, pretend you do. Honestly, you won't get the job if you don't have a passion for sports