There was one 1-hour phone interview and another 3-hour in person interview. The phone interview consisted of basic questions going over academic history, interests, qualifications, and a 30-minute troubleshooting scenario. In the troubleshooting scenario I had to diagnose a client's printer issue over the phone. The in person interview was similar but with more focus on technical skills, first I was given two tasks in excel: the first being to format various cells based on their cell-value and the second task was to access data from a closed excel workbook without opening the file. After these tasks there was another troubleshooting scenario in which I had to diagnose a client who was having trouble sending an email. Finally, I was grilled pretty hard on my transcript and academic history, so be prepared for a discussion about any transcripts (High School and University) as well as SAT scores.
