The interview process felt unnecessarily long for an entry-level customer service role, with five interview stages that did not feel proportionate to the position. The technical assessment required candidates to respond in a very specific and rigid style, which seemed to prioritise conformity over communication skills or problem-solving ability. Throughout the process, the interviewers appeared highly judgmental, and the environment did not feel particularly inclusive or open-minded. It was also disappointing to be progressed through additional interview stages despite it feeling clear that a hiring decision may already have been made . Overall, the process came across as poorly designed and more focused on filtering candidates out than fairly assessing their potential. This experience did not reflect the inclusive and supportive workplace culture the company promotes.