Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC (Glasgow, Écosse)
Entretien
Application through online portal, there was a telephone call from team assessing the eligibility criteria followed by value based assessment which is simple and an interview scheduled at the office.
Questions d'entretien [1]
Question 1
Experience, Why interested in the role , How do you keep motivated with work, Competency questions based on How to build quick rapport with customers, how do you multitask, How do you react when you had to say 'no' at work, how did you go over and beyond for a customer ?
Followed by two script reading scenarios for customer service.
J'ai passé un entretien chez HSBC (Leeds, England)
Entretien
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
Le processus a pris 2 semaines. J'ai passé un entretien chez HSBC en juil. 2025
Entretien
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Questions d'entretien [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez HSBC (Birmingham, Angleterre) en mai 2025
Entretien
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Questions d'entretien [1]
Question 1
Tell me about a time you went far and beyond for a customer?
