Waste of time. After all the work you go through to get an interview. If you don't score over a certain amount on the role play phone section you don't even get through to the face to face part. It's so difficult the interviewer even told me to re-apply as I would have a better chance doing it the second time round. You have to read so much information (13 pages) about all different things to do with accounts (travel insurance, mortgages, loans, advanced holders) and my feedback was that. I was just reading off the screen even though it's a script??? I was also told 'you don't need to know about the products or about HSBC' but you clearly do to pass the phone interview.