J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Gusto Italian (Oxford, Angleterre) en sept. 2023
Entretien
videocall with the sales manager where she asked about previous experience and interest in the field.In addition, she has described the job and the future activities I could be involved in.
Questions d'entretien [1]
Question 1
How do you approach greeting and seating guests to ensure a positive first impression?
Can you share an experience where you handled a customer's seating preference or special request effectively?
Reservation Management:
How do you manage restaurant reservations to optimize seating arrangements?
Can you discuss a situation where you had to handle a fully booked restaurant and ensure smooth guest flow?
Team Collaboration:
How do you coordinate with the serving staff and kitchen team to ensure efficient table turnover?
Can you provide an example of a time when effective communication with the waitstaff contributed to a positive guest experience?
Problem Resolution:
How do you handle situations where there is a waitlist, and guests are anxious about wait times?
Can you share an experience where you successfully resolved a seating issue or customer complaint?
Prioritization and Time Management:
How do you prioritize seating during peak hours to balance the flow of guests?
Can you discuss a scenario where you efficiently managed limited seating capacity during a busy period?