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      Recherches associées: Avis sur GoFundMe | Offres d’emploi chez GoFundMe | Salaires chez GoFundMe | Avantages sociaux chez GoFundMe
      Entretiens chez GoFundMeEntretiens d’embauche pour Customer Happiness Agent chez GoFundMeEntretien chez GoFundMe


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      Entretien pour Customer Happiness Agent

      27 avr. 2020
      Candidat à l'entretien anonyme
      Dublin, Dublin
      Aucune offre
      Expérience négative
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez GoFundMe (Dublin, Dublin) en mars 2020

      Entretien

      I applied online via LinkedIn. They contacted me after 3 weeks to do the first phase of the process: a written exercise with 5 questions, including creating a fictitious campaign and giving them feedback on what could be improved. After spending almost 2 days on it, I sent it and a few days later they sent me an email simply saying that I was not chosen to go on to the next round without any explanation. What I didn't understand is that after putting effort in making a test, I don't even know the reason why I didn't pass (lack of experience, inadequate profile...) that could be useful in the future to improve. I found a very cold attitude from human resources.

      Questions d'entretien [1]

      Question 1

      1,Tell me about your last or current position - what did you like about your position and the company itself? 2. What did you dislike about your position and the company? 3. Which experiences have shaped your philosophy of customer service? Please also list any specific authors, books, blogs, or mentors you've learned from. 4. We’d like you to set up a test GoFundMe campaign (strictly for testing purposes - you can run an actual campaign if you want to, but this isn’t necessary) to give our product a try. Then, share your observations about features that are particularly great, don't work well, or don't make sense. Beyond the fact that some campaign organizers don't use social media or don't already have a network of potential donors, where do you think our customers might run into issues? 5. Please craft a response to the following question from one of our customers: Hello GoFundMe team, I haven't raised any money for my campaign yet, I only have a few Facebook friends and it's been posted for almost a week now. What am I doing wrong?
      Répondre à cette question
      5

      Autres retours d’entretien d’embauche pour un poste comme Customer Happiness Agent chez GoFundMe

      Entretien pour Customer Happiness Agent

      22 avr. 2021
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 5 semaines. J'ai passé un entretien chez GoFundMe en mars 2021

      Entretien

      The process took a very long time. It started with a test, there are many examples of the topics that were covered in the written text here on previous Glassdoor posts. After the written exam, I was contacted for a phone interview with a recruiter in the US. It was very short and I was delighted to move on to the next interview. Although I was expecting an interview, it was a remote test to evaluate my english skills. I didn't like that there were other candidates at the beginning of the call. It felt like they wanted candidates to know there were other people there fighting for the same job, and it made me feel very uncomfortable. The test was very complicated. After hearing I passed, I was even happier to move on to the next interview. It was all done remotely and I got to talk to some people in Dublin. The whole interview took more than 2 hours. I was exhausted at the end, but I thought that it went really well. There was a shadowing session and also an informal chat with a current employee. After this round, I was invited to the final interview. This was also supposed to be an informal chat, but this time there was only a person present, a manager. I don't know what happened, but I think this one didn't go as well because I was told at the end of it to wait at least 2 more weeks for an update. I didn't hear anything else from them, so after about 2 weeks I decided to send in an email to check in with recruiter. To my disappointment, I received a standard rejection email that left me feeling very cold. Thankfully, I had read other people's reviews here on Glassdoor that described a similar experience, so I wasn't completely unprepared. However, the disappointment I felt was huge as I really felt that the 2+ hours interview went really well and felt that the final interview would be just a formality. My disappointment was also increased by the fact that I had to write an email to get a response. I believe that if I hadn't, I would never have heard back from them. I would probably still be here waiting. All in all, it was a very disappointing experience, especially considering all the time that I took preparing for and participating in the interview process. If you decide to apply for this company, be prepared. It is a very long process, and there is no guarantee that it will end well for you.

      Questions d'entretien [1]

      Question 1

      How do you handle work-life balance? What do you think will be the most difficult part of the job for you? Tell me about troubleshooting steps for uploading a picture.
      Répondre à cette question
      1

      Entretien pour Customer Happiness Agent

      26 oct. 2020
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez GoFundMe

      Entretien

      It's a somewhat long process, but well worth it! It starts with an online application, then a phone interview. If you get through the phone interview, you'll be interviewed in the office by 2 groups of 2 people.

      Questions d'entretien [1]

      Question 1

      Describe a time where you were challenged at work and how you dealt with it
      Répondre à cette question

      Entretien pour Customer Happiness Agent

      1 mai 2020
      Candidat à l'entretien anonyme
      Dublin, Dublin
      Aucune offre
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez GoFundMe (Dublin, Dublin) en avr. 2020

      Entretien

      I applied through their website. After more than one month, a HR recruiter contacted me and told me to answer the questions many people have already provided here. Once passed this test, I was scheduled for a video interview with the recruiter from San Diego. No more than 15 minutes, really quick. She is extremely nice and the interview is not complicated. I don't know how they decide whether you passed or not, they don't give any clue. I received an e-mail from her the following day to let me know I hadn't made it onto the next stage of the process.

      Questions d'entretien [2]

      Question 1

      Tell me about yourself
      Répondre à cette question

      Question 2

      Why GoFundMe?
      Répondre à cette question

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