Worked at the company for two years, no schooling, applied and got promoted to Work Area Lead Package Handler (WALPH). Three months later applied for Service Manager opening and received the position about a week and a half after the interview. Some questions are silly for the job, but the questions that they ask you are used for all management positions within the company (e.g Sort Manager, ITSM, Hub Manager, etc.). For Service Manager, they really focus on your leadership skills and how you can motivate people. Questions should be answered in a Situation->Action->Result/Solution format, as most questions ask things along the lines of "name a time you did X and what did to solve it." essentially.