Two interviews. One with HR person and then with hiring manager. Final interview with manager, she didn't even have the camera on because it was "broken". That set up a weird dynamic talking to an empty scree. After every question and answer, she did not respond at all, just went onto the next question. They use AI a lot through the process.

I was interviewed and hired over the phone, asked some basic questions and had the position explained to me. They asked if I had Microsoft Word experience and customer service experience. Also if I had ever handled issues with packages being held by customs.