The overall interview process was pretty straight forward. It consisted of a general intro call with a recruiter, three 1-1 interviews with key product team leaders, and finally a design challenge with a larger team - presenting work around redesigning some of the Everlywell experience.
I had concerns about the design challenge because they were asking for direct work for their Everlywell experience and product. While I understand their premise for wanting the candidate to work on a relevant assignment, proposing a design challenge that requires you to essentially do 'free work' for their product is a poor interview practice and something they should absolutely reconsider. Or offer compensation for the work. I've interviewed with other companies that asked for business-specific assignments, but offered compensation for the work. But regardless, I completed the task and shared my work with the team and received really great, candid feedback. The feedback I received made me feel like I really nailed the interview and I felt confident in the next steps.
A week later with no communication about where they were at in their process or when to expect a follow-up, I received a cold, templated, inauthentic reply saying I was not moving forward. I had two other colleagues who were being considered for different positions who received the same templated email.
Overall, I'm extremely disappointed with how they handled the back half of the interview process. As a final candidate who spends hours working on a project that's ultimately free work they could steal or leverage however they see fit (they also require you to send your presentation materials ahead of the interview - so really, they very well could try to steal your work). Having common courtesy to properly communicate with their candidates in these final stages (even if they decide not to bring them on - which is totally acceptable and fine!) is just the right thing to do at the end of the day.
I'd be weary of interviewing with their organization, and if you do get to the assignment part of the interview process (it says every position, no matter seniority must complete a challenge), I'd also be very careful about doing free work for their team.
Nice people that I spoke with throughout the process, but they obviously don't seem to care or express real empathy (which is a key product design organization trait) for their candidates.