J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Delta Air Lines en mai 2018
Entretien
After applying online and submitting a resume, I was asked to do a video interview with HireView. The process of talking to a camera was unfamiliar for me and a little difficult to get a good set-up with my iPad.
Questions d'entretien [1]
Question 1
The questions were behavioral type questions: "Describe a time when.... What did you do? and what were the results."
J'ai passé un entretien chez Delta Air Lines (Atlanta, GA)
Entretien
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
J'ai passé un entretien chez Delta Air Lines (Singapour)
Entretien
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Questions d'entretien [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Questions d'entretien [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.